Leading the Building Practical Skills for the People Who Run Every Shift9/29/20269am12pm
Venue
Phoenix, AZ 85018
Formerly “Today’s Leadership Perspective on Human Resources”
We renamed this program because the old title made it sound like it was only for HR. It’s not. This leadership training is also for the Administrators, DONs and managers who run the building every day.
Event Information:
A two-morning, hands-on program for the leaders who run the building. This is not a sit-and-listen conference. Every session puts a skill in your hands, you practice in the room, and you leave with a tool you can use the next day.
Session Two: Tuesday, November 3
OBJECTIVES
Day 1: Leading People
1. Recognize when you and your team are at capacity, and reset in the moment
2. Use a repeatable structure to lead difficult conversations
3. Apply coaching behaviors that develop your staff on shift
4. Start a succession bench map for your own building
Day 2: The Non-Negotiables
1. Follow a clear process for handling an employee
complaint from start to finish
2. Write documentation that protects you and your facility
3. Apply discipline and termination steps that hold up
under scrutiny
4. Know when to act independently and when to escalate
Speaker: Laura Simon
Audience: Skilled Nursing and Assisted Living
Pricing $395 member / $495 non-member (both days)
Location: Hospice of The Valley Dementia and Education Campus
