Webinar - DON Playbook: QAPI in Action: Building a Sustainable Quality Culture in Skilled Nursing Facilities8/18/2026
Presented By:
- Liz Wheeler, BSN, RN, CHPN, QCP, IPCO, CDP
Contact Person:
Proactive Medical Review and Consulting [email protected]
Course Description:
This session explores how skilled nursing facilities can develop and sustain a robust quality assurance and performance improvement program to drive meaningful improvement in resident outcomes. Participants will learn how to integrate data-driven decision-making, interdisciplinary collaboration, and performance monitoring into daily operations. The presentation highlights best practices in identifying performance opportunities, implementing improvement plans, and measuring success related to clinical, operational, and resident satisfaction domains.
Learning Objectives
- Explore the core principles of QAPI and recognize its significance beyond a checklist approach – gain insights into how a comprehensive understanding of QAPI can drive a culture of continuous improvement
- Explore practical approaches to embed QAPI principles into the daily operations of all sectors of long-term care. Discuss real-world examples demonstrating successful integration, emphasizing the impact on the care of individuals we serve
- Discuss the importance of staff empowerment in the QAPI process. Explore training programs, communication strategies, and recognition
Course Content
- 10 min: Core principles of QAPI
- 25min: Data analysis and benchmarking
- 10 min: Case-scenarios
- 15 min: Staff empowerment and communication strategies
Target Audience: Administrators, Clinical Leadership, Directors of Nursing
Instructional Level: Intermediate
Program Length: 1 hour
List Learning Objectives: What participants will gain from attending this session:
Content: Bullet-point list of information covered to meet learning objective:
1. Explore the core principles of QAPI and recognize its significance beyond a checklist approach – gain insights into how a comprehensive understanding of QAPI can drive a culture of continuous improvement
- Review of QAPI principles (RCA, PDSA, core components)
- Purpose and benefits of QAPI in long term care environments and its effect on culture
2. Explore practical approaches to embed QAPI principles into the daily operations of all sectors of long-term care. Discuss real-world examples demonstrating successful integration, emphasizing the impact on the care of individuals we serve
- Application of QAPI action plans
- Case scenario review
3. Discuss the importance of staff empowerment in the QAPI process. Explore training programs, communication strategies, and recognition
- Strategies to increase front-line staff involvement
- Methods of communication of targeted goals and progress with front-line staff
- Connection between front-line staff involvement and reaching desired outcomes