Webinar - DON Playbook: Personnel Management: Disciplinary Processes, Termination, Managing Conflict & Retention7/21/2026
Presented By:
- Janine Lehman, RN, RAC-CT, CLNC
Contact Person:
Proactive Medical Review and Consulting [email protected]
Course Description:
Not all facilities have an HR department to oversee nursing personnel management. This session will guide nursing leaders through the essential components of human resources for the nursing department. Tips and strategies for implementation of disciplinary processes, termination, conflict management and staff retention will be shared. Personnel management techniques will be discussed to prepare the nurse leader for these tasks with or without an official HR department.
Learning Objectives
- Become familiar with the essential components of personnel management for the nursing department.
- Identify methods for implementing disciplinary processes, termination, and conflict management.
- Recognize strategies for staff retention in the nursing department.
Course Content
- 15 min.: Review of the essential components of personnel management for the nursing department.
- 20 min.: Become familiar with methods for implementing disciplinary processes, termination, and conflict management.
- 20 min.: Identify strategies for staff retention in the nursing department.
- 5 min.: Questions and answers
Target Audience: Nursing Leadership staff (DON, ADON, Unit Managers, Nursing Supervisors)
Instructional Level: Basic to Intermediate
Program Length: 1 hour
List Learning Objectives: What participants will gain from attending this session:
Content: Bullet-point list of information covered to meet learning objective:
1. Become familiar with the essential components of personnel management for the nursing department.
- Hiring practices
- Strong orientation program components
- Competency testing
- Scheduling techniques
2. Identify methods for implementing disciplinary processes, termination, and conflict management.
- Following the facility handbook
- Consistent/fair disciplinary actions
- Termination and conflict management techniques
3. Recognize strategies for staff retention in the nursing department.
- Recruiting the right staff
- Incentives that work
- Opportunities for advancement